Careers at GIA India

Department: Education      Reports to: Director Education
 

Job Role: Ensure best student experience. Apart from handling chief responsibility of delivering GIA education, Instructor should assume responsibilities for continuous professional development & take care of additional responsibility assigned by Director.

 
Essential Duties:

• Conduct Gemology class as per GIA curriculum
• Conduct extra classes / seminars assigned as per guidelines
• Prepare regularly & well for classes assigned
• Display effective class management skills
• Create ideal learning environment in class
• Maintain professional standards
• Maintain and foster sensitivity and respect for a culturally diverse classroom environment
• Counsel students on academic performance & improvement areas
• Address student concerns and attend to them promptly & effectively
• Proctors tests: receives, corrects, and processes assignments
• Submits required class documents in a timely and complete manner
• Submits final student grades & reports as per schedule
• Responsible handling of equipment’s, stones & materials
• Plan diligently for class readiness with timelines
• Participate actively & contribute in Education meetings and events
• Work on identifying new areas of content requirement as per Industry/Student feedback and communicate to Director
• To travel extensively within India and outside to conduct GIA classes
• Manage Off-Campus classes as per guidelines and in close coordination with Operations & Admission office
• Interface with Director & all stakeholders
• Communicates effectively, gets along with co-workers and management, and deals with others effectively and professionally under pressure
• Ensure updates / professional development on an ongoing basis
• Assume additional responsibility assigned & deliver per needs
• Ensure on-time reporting

 
Qualification:
 
Education

• Graduate (Any Discipline)
• Graduate or Diploma Holder from GIA (Preferred)

 
Work Experience

• Relevant work experience of 1 to 3 years

 
Description of Success Factors:
 
Knowledge

• In-depth Knowledge of Diamonds & Gemstones (along-with equipment’s used for identification in classroom environment) a must
• Good understanding of the jewelry industry

 
Skills

• Strong Communication Skill
• Effective Presentation skills
• Student / Class management skills

 
Ability

• Ability to effectively present course material and provide answers and feedback to students
• Ability to demonstrate a command of theory and contemporary knowledge, and continuing study in field
• Ability to effectively interface with staff and students
• Ability to plan & organize
• Ability to create an effective learning environment

Department: Security      Reports to: Asst. Manager
 

Job Role: Ensure effective safety, security and emergency response by referring given procedures and directions by superiors and by reporting all abnormalities to all concern taking adequate immediate actions.

 
Essential Duties:
 
Physical Security Operations – 40%

• Conducts periodic walking patrols of the facility/premises and designated parking lot(s) as directed by superiors and reports discrepancies.
• Follows all security procedures as directed and complies with all uniform and plain clothes assignments related to the job.
• Assists or escorts, visitors, vendors or clients to/within facility/premises as needed
• Assists or escorts, housekeeping cleaners for trash handling and storage.
• Monitors and reports any discrepancies of activity viewed on surveillance equipment as needed.
• Maintains safety and security related equipment, procedures and facilities

 
Emergency Response Preparedness – 30%

• Maintain thorough knowledge of ‘site emergency response plan’ (GIA and TC-Building) and implement it during emergency situations and mock-drills to ensure life-safety & protection of assets
• Quick & prompt response in all emergency situations (in accordance to SOPs)
• Prompt first-aid assistance to staff & visitors.
• Successfully complete all scheduled safety & first-aid training program.
• Follows and implements all guidelines received from RJC.

 
EHS – 30%

• Reports all abnormalities, incidents in respect of environment, health & safety promptly and takes immediate actions as per SOP and/or as directed by superiors.
• Reports all abnormalities, incidents in respect of environment, health & safety promptly and takes immediate actions as per SOP and/or as directed by superiors.

Qualification:
 
Education

• 12^th Standard

Work Experience

• Minimum of 1-2 years’ experience in handling safety & security operations.

Others

• Preferred B & C certificate of NCC

Description of Success Factors:
 
Knowledge

• Knowledge of relevant equipment, policies and procedures to safeguard people, data and property
• Relevant knowhow of electronic security systems and exposure in responding to emergency situations.
• Experience in handling and resolving emergency incidents
• Knowledge of MS Office (Excel, Word, PowerPoint)

 
Skills

• Good written and verbal communication (English preferred)
• Active Listening
• Customer service orientation
• Alertness and attentiveness
• Person with high energy levels and initiative
• Exceptional time management and co-ordination skills.

 
Ability

• Responsible and trustworthy
• Ability to learn and adapt quickly
• Ability and willingness to work under pressure

Department: Pre/Post Grading      Level: L6      Reports to: Manager, Lab Pre/Post Grading
 

Job Role: This is the first leadership role, responsible for day-to-day operational management of client services team in order to manage client accounts; be responsible for overall workflow to complete services for assigned clients.

Essential Duties:
 
Manage and perform the following and other duties assigned to meet the team’s operational and production goals:

• Manage team’s operational production work flow amongst the different duties performed by team members to meet the daily production goals (quantity and quality) including cross-functional production work coordination (i.e. all pre/post grading job families, coordinating with planning team and grading team on stone distribution plan; IC team to monitor expected intakes, inventory levels and outputs throughout the lab to manage daily production for achieving the lab daily production
  plan, etc.)
• Manage resources required (i.e. equipment/devices, staff’s work schedules, etc.) to maximize daily productivity and operational efficiency
• Monitor and carry out daily functional work of the team, i.e. time and labor related work, breaks, scheduled and un-scheduled absences, overtime if needed, etc.
• Provide feedback, coach, engage, motivate and support team members on an ongoing basis including setting up individual development plan (IDP) for staff member’s professional development, meeting the team regularly to review team production status and identify any issues or areas for improvement, etc.
• Coordinate and communicate any update from the Lab Management to the team members including any changes or updates in policies and procedures related to lab operations including customer service/service demands or the entire organization
• Initiate and deliver the performance evaluation of the assigned team members including goal setting and writing detailed comments to support the rating given, in accordance with the HR process. (Note to file: managers will review the Performance Review completed by Supervisors before all reviews go for HR review)
• May be required to participate in the hiring process, provide input for progressive discipline; may deliver disciplinary actions with a manager; make recommendations for termination
• May be required to work with the respective departments to ensure that the team’s orientation and training seminars/events arranged from time-to-time in accordance with the work plan; identify areas of improvement/ development for staff and provide appropriate plan or approach the management with a proposed development/training plan if needed
• Be able to resolve non-routine or complex issues by using sound technical and problem solving skills or escalate issues to the appropriate person when necessary
• Build strong collaborative relationships and team environment to deliver the team’s goals (the collaborative relationship extends across all functions of the lab)
• Identify and prioritize key issues, risks and opportunities for the creation of action plans with solutions or proposals for Lab Management’s approval. (i.e. specific device technical issues, process flow issues, client feedback, etc.)
• Practice and improve technical skills required throughout the pre/post grading process in order to lead and enable the team to meet their production targets (quality and quantity)
• Be responsible for the team’s service quality, i.e. monitor data and ensure that the work done by the team members is consistent, accurate and follows Standard Operating Procedures (SOP)
• Proactively participate in and provide recommendations for improvement of the Lab’s operational processes and systems
• May be required to support global lab activities, i.e. travel to domestic and/or International locations, participate in educational opportunities; read professional publications and remain informed of industry developments
• Perform other duties as needed or per business needs
  Ensuring that all policies and procedures established under the Laboratory’s Management System (LMS) are acknowledged and implemented at all levels of the
  department in alignment with requirements of ISO/IEC 17025:2017 standard.

Qualification:
 
High school diploma required; Bachelor’s degree preferred. Minimum 2 years as Lab Specialist (L4) or Senior Client Services Representative (L4) required for applying to this position *
 
* Employee assuming this position must endeavor to continually improve and develop skills required to successfully perform the entrusted duties

Description of Success Factors:
 

• Accountability: Demonstrate personal initiative, focus and drive for continuous improvement; hold self and team members accountable to meet commitments and delivery goals in a timely manner
• Technical Knowledge: Achieve the necessary position-related technical and professional skills or knowledge to support a proper business decision during the production process. Keep up with current technology and trends in area of expertise in order to perform this leadership role
• Service Mindset: Drive and motivate the team to achieve the production targets; build strong business relationships with team members and cross-functions and deliver customer-centric solutions
• Mentoring Skills: Plan and support the development of team members’ professional knowledge, skills & abilities to build capacity and drive organizational effectiveness. Build strong teams through valuing, leveraging & maximizing diverse skills and perspectives to achieve common goals
• Drive Engagement: Create a culture where people are motivated to do their best to help the organization achieve its objectives (sound ability to develop and motivate staff, i.e. strong relationship building skills and engagement with approachable demeanor)
• Drive for Results: Set clear goals for personal and group accomplishment and use measurement methods to monitor progress toward goals, i.e. creating and identifying metrics as effective tools to manage the communication and staff/team performance. Maintain a focus on continuous improvement and staff development by providing constructive feedback.
• Decision quality/problem solving skills: Sound ability to identify the root causes of the specific problems occurred during the production process and use data for further analyzing and quantifying the issues in order to making appropriate, timely decisions and sound resolutions or propose solutions to the management if needed
• Communication Skills: Develop and deliver multi-mode communication that conveys a clear understanding of the specific needs of team members or other audiences; clear and concise verbal and written communication delivered with confidence and the style of the receiver in mind
• Collaboration skills: Ability to work with good coordination and teamwork with all levels (up/down and lateral); develop and use collaborative relationships to facilitate the accomplishment of team’s work goals. Gain the confidence and trust of others through honesty, integrity, transparency and authenticity
• Ability to manage conflict and resolve it harmoniously and productively to minimize impact and maximize outcomes; ability to express opposing views in a non confrontational manner
• Proficiency in Microsoft Office, Spectrum, Searchlight and BI
• Time management skills: Approach work in an organized and systematic manner; plan team’s work and time effectively to manage conflicting or shifting priorities and achieve team’s goals in alignment with department and organization

Reports to: Head IT      Job Location: BKC – Mumbai
 

Job Overview: The “Application Lead” ensures effective and efficient applications delivery by supervising delivery teams, managing resources and work allocation across teams, and collaborating with stakeholders to ensure application solutions meet business needs. This role will be responsible for developing solutions that meets business, IT, security requirements. Use latest technologies and modern architecture to build robust applications that would help address business requirements. Application lead will have to adhere to software development standards in coding and change management of application system life cycle management using Agile and
Waterfall methodologies. The Application Lead will also be responsible for the operational performance of core
business application and may participate in vendor scope of work development, on boarding and off boarding.
This role is an opportunity to be part of a dynamic high performing team and to be in the forefront of innovative
diamond grading technology.

 
Essential Duties:
 

• Develops relationships with GIA India Laboratory stakeholders to assess technology support and
  security needs.
• Advocate business portfolio priorities on behalf of lab clients within the IT organization.
• Perform feasibility analysis, scopes projects, and works with the project management team to prioritizes
  deliverables, and negotiate product functionalities.
• Code, test, implement, and design of in-house software applications to meet both functional and
  technical requirements.
• Develop solutions geared towards high performance and loosely coupled services.
• Analyze, facilitate, model, and organize information in order to reconcile conflicts, elicit requirements
  and develop solution ideas from lab business needs.
• Manage end to end solution delivery using appropriate delivery techniques and approaches (e.g. AGILE
  methodology, design thinking, etc.).
• Ensure deliverables meet customer expectations for speed, quality, and value.
• Collaborate with other applications development managers and stakeholders to develop, execute, and
  continuously improve delivery practices.
• Other duties as assigned.
• Manage the day-to-day activities of the Application Development group, providing leadership to its staff
• Develop policies & procedures that outline all aspects of application development and maintenance
  including: life-cycle development strategies, testing and implementation plans, and post-implementation
  monitoring
• Develop relationships with vendors to ensure proper functionality of existing software technologies
• Continuously work with vendors to ensure proper functionality of existing software technologies
• Responsible for performance management
• Recommend and maintain any hardware improvements required to support all developed systems

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities):
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required.

• Communication – communicates clearly and concisely, verbally and in writing
• Experience with leading others to deliver service excellence.
• Ability to take ownership and become subject matter expert in various parts of the system.
• Building front end or back end systems.
• Experience with web frameworks such as Angular, R, NodeJS, SASS, etc.
• Knowledge of Application Middle Tier platforms like WebLogic and Tomcat.
• Knowledge of core J2EE Development Platform.
• Experience with SQL and PL/SQL.
• Experience working with REST / GraphQL API
• Experience with Agile Scrum development practices.
• Experience with version control systems like GitHub.
• Knowledge of container technologies like Docker is a plus.
• DevOps, continuous delivery, and continuous integration practices knowledge is a plus
• Working with Microservices architecture is good to have
• Experience with cloud technologies is good to have.
• Ability to deal effectively with a variety of personalities to establish and maintain effective working
  relationships.
• Ability to fulfill assigned commitments in a timely manner within established budgets while achieving
  quality results.
• Excellent grammar, written and verbal communication skills.
• Ability to prioritize and resolve conflict when necessary.
• Ability to make sound business decisions and able to accurately balance risks with business needs.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 7+ years of experience in application and solution development.
• 5+ years of experience in architecture design and development.
• 5+ years of customer interfacing experience – project oversight, customer presentation.
• Knowledgeable of AWS Cloud Computing environment.
• Extensive experience of managing client queries and problems.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable):

• Work is performed in a designated professional office workstation and environment.
• Extensive use of office equipment to include computer, calculator, copier, fax, and other business
  related machines and software.

DISCLAIMER:
 
This job description indicates in general terms, the type and level of work performed as well as the typical
responsibilities of employees in this classification and it may be changed by management at any time. Other
duties may also apply. Nothing in this job description changes the at-will employment relationship existing
between the Company and its employees. Distribution of this item outside of the Company without an
authorized release is a violation of Company policy.

Department: Weights & Measures, Inscription, Inventory Control, Report Services, Export and Transport
Level: L2      Reports to: Supervisor
 

Job Role: Perform assigned pre/post grading production processes of Lab Weights & Measures, Lab Inscription, Lab Inventory Control, Lab Report Services and Lab Transport required to complete the production workflow

Essential Duties:
 
Perform any of the following or other duties as assigned to meet quality and production goals

• Lab Weights & Measures
  Measure stone weight and other required data; prepare each stone for subsequent processes in accordance with procedures and requirements using relevant data
  • Perform in weigh and operate cleaning station
  • Perform screening, label printing, and/or measure ultraviolet fluorescence
  • Prepare casetting of stones
• Lab Inscription
  Perform the requested Inscription Service per required procedures and requirements
  • Operate inscription device
  • Perform inscription support activities if assigned (e.g. inking, cleaning, sending/receiving, verifying inscription, etc.)
• Lab Inventory Control
  Facilitate and distribute stones among assigned lab production functions as instructed
  Store stones for next process step in the system and physical location appropriately; facilitate easy retrieval through efficient storage in accordance with required processes
  • File/Pull from the Wall, distribute stones to organize workflow
  • Perform Mini-IC Opening and Closing processes if applicable
• Lab Report Services
  Prepare Reports for clients after requested services have been completed (e.g. folding, enclosing reports in sleeves, proofreading, etc.)
  Checking printing errors & overall quality of lamination and cutting.
  Ensure stones / diamonds are sent & received in timely manner.
  File & pull stones for the next process step.
  Match reports to stones pulled from the shelf of stones.
  Make stones ready for return.
• Lab Transport
  Receive incoming stone shipments from clients if applicable
  Prepare stones for shipment/delivery after service completion
  • Perform item intake process (courier shipments) if applicable
  • Receive, sort and organize stones in accordance with the procedures if applicable
    Perform outweigh and box/pack stones in preparation for delivery to clients
• Lab Export
  • Receive Stones from Weights & Measures/ Inventory Control.
  • De-casseting of stones.
  • Scan the stones in spectrum and generate inter-site.
  • Counting and packing of stones for export.
  • Filing of documents.

Qualification:

• Typically require High School Diploma.
• No previous experience required

Working Time:

• Evening Shift: 5:15 pm to 2:15 am

Description of Success Factors:

• Basic knowledge of MS Office (Excel, Word, PowerPoint)
• Ability to learn and understand GIA proprietary systems (Spectrum, Searchlight, etc.)
• Ability to learn and understand key GIA people and their roles in production functions
• Ability to learn, understand and follow functional department Standard Operating Procedures
• Familiarity with Lab production workflows
• Basic understanding of GIA policies and procedures
• Basic problem-solving skills: Understand when there is a problem and escalate as required; follow procedures to solve routine and often repetitive issues.
• Sound communication skills in reading, writing and speaking clearly and ability to read and comprehend English (Spectrum, training in English)
• Ability to communicate professionally (communicate respectfully, listen, articulate/explain issues, use professional tone, know when to email vs call, etc.)
• Detail oriented / Ability to focus and complete tasks assigned in a timely manner
• Ability to learn and use production equipment to perform the job assigned (tweezers, scales, stone-holder, microscope, etc.) and basic office equipment
• Ability to multi-task, prioritize, and manage time effectively
• Interpersonal skills: Ability to create positive interactions with colleagues; actively communicate with others in a timely & professional manner; maintain good working relationship with others and peers

Department: Weights & Measures, Inscription, Inventory Control, Report Services, Export and Transport
Level: L2      Reports to: Supervisor
 

Job Role: Perform assigned pre/post grading production processes of Lab Weights & Measures, Lab Inscription, Lab Inventory Control, Lab Report Services and Lab Transport required to complete the production workflow

Essential Duties:
 
Perform any of the following or other duties as assigned to meet quality and production goals

• Lab Weights & Measures
  Measure stone weight and other required data; prepare each stone for subsequent processes in accordance with procedures and requirements using relevant data
  • Perform in weigh and operate cleaning station
  • Perform screening, label printing, and/or measure ultraviolet fluorescence
  • Prepare casetting of stones
• Lab Inscription
  Perform the requested Inscription Service per required procedures and requirements
  • Operate inscription device
  • Perform inscription support activities if assigned (e.g. inking, cleaning, sending/receiving, verifying inscription, etc.)
• Lab Inventory Control
  Facilitate and distribute stones among assigned lab production functions as instructed
  Store stones for next process step in the system and physical location appropriately; facilitate easy retrieval through efficient storage in accordance with required processes
  • File/Pull from the Wall, distribute stones to organize workflow
  • Perform Mini-IC Opening and Closing processes if applicable
• Lab Report Services
  Prepare Reports for clients after requested services have been completed (e.g. folding, enclosing reports in sleeves, proofreading, etc.)
  Checking printing errors & overall quality of lamination and cutting.
  Ensure stones / diamonds are sent & received in timely manner.
  File & pull stones for the next process step.
  Match reports to stones pulled from the shelf of stones.
  Make stones ready for return.
• Lab Transport
  Receive incoming stone shipments from clients if applicable
  Prepare stones for shipment/delivery after service completion
  • Perform item intake process (courier shipments) if applicable
  • Receive, sort and organize stones in accordance with the procedures if applicable
    Perform outweigh and box/pack stones in preparation for delivery to clients
• Lab Export
  • Receive Stones from Weights & Measures/ Inventory Control.
  • De-casseting of stones.
  • Scan the stones in spectrum and generate inter-site.
  • Counting and packing of stones for export.
  • Filing of documents.

Qualification:

• Typically require High School Diploma.
• No previous experience required

Working Time:

• Evening Shift: 5:30 pm to 2:15 am

Description of Success Factors:

• Basic knowledge of MS Office (Excel, Word, PowerPoint)
• Ability to learn and understand GIA proprietary systems (Spectrum, Searchlight, etc.)
• Ability to learn and understand key GIA people and their roles in production functions
• Ability to learn, understand and follow functional department Standard Operating Procedures
• Familiarity with Lab production workflows
• Basic understanding of GIA policies and procedures
• Basic problem-solving skills: Understand when there is a problem and escalate as required; follow procedures to solve routine and often repetitive issues.
• Sound communication skills in reading, writing and speaking clearly and ability to read and comprehend English (Spectrum, training in English)
• Ability to communicate professionally (communicate respectfully, listen, articulate/explain issues, use professional tone, know when to email vs call, etc.)
• Detail oriented / Ability to focus and complete tasks assigned in a timely manner
• Ability to learn and use production equipment to perform the job assigned (tweezers, scales, stone-holder, microscope, etc.) and basic office equipment
• Ability to multi-task, prioritize, and manage time effectively
• Interpersonal skills: Ability to create positive interactions with colleagues; actively communicate with others in a timely & professional manner; maintain good working relationship with others and peers

Department: Security      Reports to: Manager-Security

Job Role: Ensure effective safety, security and emergency response by referring given procedures and directions by superiors and by reporting all abnormalities to all concern taking adequate immediate actions.

Essential Duties:
 
Physical Security Operations – 40%

• Conducts periodic walking patrols of the facility/premises and designated parking lot(s) as directed by superiors and reports discrepancies.
• Follows all security procedures as directed and complies with all uniform and plain clothes assignments related to the job.
• Assists or escorts, visitors, vendors or clients to/within facility/premises as needed
• Assists or escorts, housekeeping cleaners for trash handling and storage.
• Monitors and reports any discrepancies of activity viewed on surveillance equipment as needed.
• Maintains safety and security related equipment, procedures and facilities

Emergency Response Preparedness – 30%

• Maintain thorough knowledge of ‘site emergency response plan’ (GIA and TC-Building) and implement it during emergency situations and mock-drills to ensure life-safety & protection of assets
• Quick & prompt response in all emergency situations (in accordance to SOPs)
• Prompt first-aid assistance to staff & visitors.
• Successfully complete all scheduled safety & first-aid training program.
• Follows and implements all guidelines received from RJC.

EHS – 30%

• – Reports all abnormalities, incidents in respect of environment, health & safety promptly and takes immediate actions as per SOP and/or as directed by superiors.
• Follows all safety & health procedures as directed and complies with all assignments related to the job.

Qualification:
 
Education:

• 12th Standard

Work Experience:

• Minimum of 1-2 years’ experience in handling safety & security operations.

Others:

• Preferred B & C certificate of NCC

Description of Success Factors:
 
Knowledge:

• Knowledge of relevant equipment, policies and procedures to safeguard people, data and property
• Relevant knowhow of electronic security systems and exposure in responding to emergency situations.
• Experience in handling and resolving emergency incidents
• Knowledge of MS Office (Excel, Word, PowerPoint)

Skills:

• Good written and verbal communication (English preferred)
• Active Listening
• Customer service orientation
• Alertness and attentiveness
• Person with high energy levels and initiative
• Exceptional time management and co-ordination skills.

Ability:

• Responsible and trustworthy
• Ability to learn and adapt quickly
• Ability and willingness to work under pressure