Careers at GIA India


Job Title : Assistant Security Officer - Surat

Department: Security      Reports to: Asst. Manager
 

Job Role: Ensure effective safety, security and emergency response by referring given procedures and directions by superiors and by reporting all abnormalities to all concern taking adequate immediate actions.

 
Essential Duties:
 
Physical Security Operations – 40%

  • Conducts periodic walking patrols of the facility/premises and designated parking lot(s) as directed by superiors and reports discrepancies.
  • Follows all security procedures as directed and complies with all uniform and plain clothes assignments related to the job.
  • Assists or escorts, visitors, vendors or clients to/within facility/premises as needed
  • Assists or escorts, housekeeping cleaners for trash handling and storage.
  • Monitors and reports any discrepancies of activity viewed on surveillance equipment as needed.
  • Maintains safety and security related equipment, procedures and facilities

 
Emergency Response Preparedness – 30%

  • Maintain thorough knowledge of ‘site emergency response plan’ (GIA and TC-Building) and implement it during emergency situations and mock-drills to ensure life-safety & protection of assets
  • Quick & prompt response in all emergency situations (in accordance to SOPs)
  • Prompt first-aid assistance to staff & visitors.
  • Successfully complete all scheduled safety & first-aid training program.
  • Follows and implements all guidelines received from RJC.

 
EHS – 30%

  • Reports all abnormalities, incidents in respect of environment, health & safety promptly and takes immediate actions as per SOP and/or as directed by superiors.
  • Reports all abnormalities, incidents in respect of environment, health & safety promptly and takes immediate actions as per SOP and/or as directed by superiors.

 

Qualification:
 
Education

  • 12th Standard

 

Work Experience

  • Minimum of 1-2 years’ experience in handling safety & security operations.

 

Others

  • Preferred B & C certificate of NCC

 

Description of Success Factors:
 
Knowledge

  • Knowledge of relevant equipment, policies and procedures to safeguard people, data and property
  • Relevant knowhow of electronic security systems and exposure in responding to emergency situations.
  • Experience in handling and resolving emergency incidents
  • Knowledge of MS Office (Excel, Word, PowerPoint)

 
Skills

  • Good written and verbal communication (English preferred)
  • Active Listening
  • Customer service orientation
  • Alertness and attentiveness
  • Person with high energy levels and initiative
  • Exceptional time management and co-ordination skills.

 
Ability

  • Responsible and trustworthy
  • Ability to learn and adapt quickly
  • Ability and willingness to work under pressure

 


Job Title : Senior Client Services Representative - Mumbai

Department: Client Services      Level: L4      Reports to: Supervisor
 

Job Role: Manage client accounts; be responsible for overall workflow to complete services for assigned clients. Provide consultations, as needed, to address clients’ gemological inquiries that are complex but less technical in nature

 
Essential Duties:
 

  • Influence production and shipping schedules when there are delays/issues
  • Resolve routine problems (e.g. delays ,mistakes) by troubleshooting, determining root cause and identifying the most appropriate response (coordinates with others to expedite solutions as needed)
  • Coordinate with other departments to resolve issues to ensure client satisfaction
  • Handle intake window as needed
  • Perform other duties as assigned by the supervisor or as per business needs
  • Monitor client accounts to ensure services are completed in a timely manner
  • Work directly with clients to handle queries, add/change services, arrange shipments, and provide report results, billing information and service information as necessary
  • Escalate client concerns to the appropriate person who can help resolve production, scheduling, shipping or invoicing problems
  • Perform other duties as assigned by the supervisor
  • Provide gemological consultations to clients on less technically complex inquiries as needed (This is more Verbal. Giving results to the client)
  • Assist with global and local projects as required
  • Assist with system testing as required
  • Participate in Trade Shows if assigned
  • Provide on-job training/ mentoring staff
  • Perform other duties as assigned by the supervisor or as per business needs

 

Qualification:
 
Typically require High School and minimum 2 years of experiences defined under the level 3.
AJP preferred.

 
Description of Success Factors:
 

  • Sound knowledge and application of MS Office (Excel, Word, PowerPoint)
  • Sound knowledge and application of GIA proprietary systems (Spectrum, Searchlight, etc.)
  • Sound knowledge of key GIA people and their roles in production functions
  • Proficiency in functional department Standard Operating Procedures
  • Proficiency in Lab production workflows
  • Thorough understanding of GIA policies and procedures
  • Ability to apply specialized knowledge of the diamond grading and/or gemology function
  • Solid problem-solving abilities: identify problems and fix or escalate as required; fact finding to determine the best approach to solve the problems; learn to apply basic analytical thinking to clarify issues
  • Communication skills: Strong communication skills to answer clients clearly; ability to write routine reports and correspondence
  • Client-service skills: Solid skills to retain clients by handling client queries and complaints in a helpful and professional manner
  • Interpersonal skills: Create positive interactions with clients; client orientation and ability to adapt/respond to different types of situations and characters
  • Patience: Always maintain a professional image; be polite and have good amount of stress tolerance, especially when interacting with difficult or irate clients
  • Motivated/take initiative: Identify opportunities for improvements in processes or efficiencies and new approaches for existing processes and communicate these observations to management; cross-trained in other
    functions/areas
  • Actively communicate with others in a timely & professional manner; maintain positive and collaborative working relationship with others and peers and reconcile difference of opinions with others and peers
  • Excellent communication skills: writing, face-to-face, phone, etc. Extensive in-depth knowledge of Spectrum and its functionalities
  • Excellent communication skills: writing, face-to-face, phone, etc. Extensive in-depth knowledge of Spectrum and its functionalities
  • Strong mentoring skills: Mentoring/training abilities- ability to share knowledge about processes with the team.
  • Excellent ability to understand and relate to cross cultural differences in order to work better as a team


Job Title : Supervisor-Pre/Post Grading (Night shift) - Mumbai

Department: Pre/Post Grading      Level: L6      Reports to: Manager, Lab Pre/Post Grading  

Job Role: This is the first leadership role, responsible for day-to-day operational production management of assigned pre/post grading team in order to meet production goals (quantity and quality)

 

Essential Duties:
 
Manage and perform the following and other duties assigned to meet the team’s operational and production goals:
 

  • Manage team’s operational production work flow amongst the different duties performed by team members to meet the daily production goals (quantity and quality) including cross-functional production work coordination (i.e. all
    pre/post grading job families, coordinating with planning team and grading team on stone distribution plan; IC team to monitor expected intakes, inventory levels and outputs throughout the lab to manage daily production for
    achieving the lab daily production plan, etc.)
  • Manage resources required (i.e. equipment/devices, staff’s work schedules, etc.) to maximize daily productivity and operational efficiency
  • Monitor and carry out daily functional work of the team, i.e. time and labor related work, breaks, scheduled and un-scheduled absences, overtime if needed, etc.
  • Provide feedback, coach, engage, motivate and support team members on an ongoing basis including setting up individual development plan (IDP) for staff member’s professional development, meeting the team regularly to review team
    production status and identify any issues or areas for improvement, etc.
  • Coordinate and communicate any update from the Lab Management to the team members including any changes or updates in policies and procedures related to lab operations including customer service/service demands or the entire
    organization
  • Initiate and deliver the performance evaluation of the assigned team members including goal setting and writing detailed comments to support the rating given, in accordance with the HR process.
  • May be required to participate in the hiring process, provide input for progressive discipline; may deliver disciplinary actions with a manager; make recommendations for termination
  • May be required to work with the respective departments to ensure that the team’s orientation and training seminars/events arranged from time-totime in accordance with the work plan; identify areas of improvement/ development for
    staff and provide appropriate plan or approach the management with a proposed development/training plan if needed
  • Be able to resolve non-routine or complex issues by using sound technical and problem solving skills or escalate issues to the appropriate person when necessary
  • Build strong collaborative relationships and team environment to deliver the team’s goals (the collaborative relationship extends across all functions of the lab)
  • Identify and prioritize key issues, risks and opportunities for the creation of action plans with solutions or proposals for Lab Management’s approval. (i.e. specific device technical issues, process flow issues, client feedback,
    etc.)
  • Practice and improve technical skills required throughout the pre/post grading process in order to lead and enable the team to meet their production targets (quality and quantity)
  • Be responsible for the team’s service quality, i.e. monitor data and ensure that the work done by the team members is consistent, accurate and follows Standard Operating Procedures (SOP)
  • Proactively participate in and provide recommendations for improvement of the Lab’s operational processes and systems
  • May be required to support global lab activities, i.e. travel to domestic and/or International locations, participate in educational opportunities; read professional publications and remain informed of industry developments
  • Perform other duties as needed or per business needs

 
Ensuring that all policies and procedures established under the Laboratory’s Management System (LMS) are acknowledged and implemented at all levels of the department in alignment with requirements of ISO/IEC 17025:2017 standard.
 

Qualification:
 
High school diploma required; Bachelor’s degree preferred.
 
Minimum 2 years as Lab Specialist (L4) or Senior Client Services Representative (L4) required for applying to this position *
 
* Employee assuming this position
must endeavor to continually improve and develop skills required to successfully perform the entrusted duties  
 

Description of Success Factors:
 

  • Accountability: Demonstrate personal initiative, focus and drive for continuous improvement; hold self and team members accountable to meet commitments and delivery goals in a timely manner
  • Technical Knowledge: Achieve the necessary position-related technical and professional skills or knowledge to support a proper business decision during the production process. Keep up with current technology and trends in area of
    expertise in order to perform this leadership role
  • Service Mindset: Drive and motivate the team to achieve the production targets; build strong business relationships with team members and cross-functions and deliver customer-centric solutions
  • Mentoring Skills: Plan and support the development of team members’ professional knowledge, skills & abilities to build capacity and drive organizational effectiveness. Build strong teams through valuing, leveraging & maximizing
    diverse skills and perspectives to achieve common goals
  • Drive Engagement: Create a culture where people are motivated to do their best to help the organization achieve its objectives (sound ability to develop and motivate staff, i.e. strong relationship building skills and engagement
    with approachable demeanor)
  • Drive for Results: Set clear goals for personal and group accomplishment and use measurement methods to monitor progress toward goals, i.e. creating and identifying metrics as effective tools to manage the communication and
    staff/team performance. Maintain a focus on continuous improvement and staff development by providing constructive feedback.
  • Decision quality/problem solving skills: Sound ability to identify the root causes of the specific problems occurred during the production process and use data for further analyzing and quantifying the issues in order to making
    appropriate, timely decisions and sound resolutions or propose solutions to the management if needed
  • Communication Skills: Develop and deliver multi-mode communication that conveys a clear understanding of the specific needs of team members or other audiences; clear and concise verbal and written communication delivered with
    confidence and the style of the receiver in mind
  • Collaboration skills: Ability to work with good coordination and teamwork with all levels (up/down and lateral); develop and use collaborative relationships to facilitate the accomplishment of team’s work goals. Gain the confidence
    and trust of others through honesty, integrity, transparency and authenticity
  • Ability to manage conflict and resolve it harmoniously and productively to minimize impact and maximize outcomes; ability to express opposing views in a nonconfrontational manner
  • Proficiency in Microsoft Office, Spectrum, Searchlight and BI
  • Time management skills: Approach work in an organized and systematic manner; plan team’s work and time effectively to manage conflicting or shifting priorities and achieve team’s goals in alignment with department and organization


Job Title : Supervisor, Pre/Post Grading – Surat (Evening Shift)

Department: Pre/Post Grading      Level: L6      Reports to: Manager, Lab Pre/Post Grading
 

Job Role: This is the first leadership role, responsible for day-to-day operational management of client services team in order to manage client accounts; be responsible for overall workflow to complete services for assigned clients.

 

Essential Duties:
 
Manage and perform the following and other duties assigned to meet the team’s operational and production goals:

  • Manage team’s operational production work flow amongst the different duties performed by team members to meet the daily production goals (quantity and quality) including cross-functional production work coordination (i.e. all pre/post grading job families, coordinating with planning team and grading team on stone distribution plan; IC team to monitor expected intakes, inventory levels and outputs throughout the lab to manage daily production for achieving the lab daily production
    plan, etc.)
  • Manage resources required (i.e. equipment/devices, staff’s work schedules, etc.) to maximize daily productivity and operational efficiency
  • Monitor and carry out daily functional work of the team, i.e. time and labor related work, breaks, scheduled and un-scheduled absences, overtime if needed, etc.
  • Provide feedback, coach, engage, motivate and support team members on an ongoing basis including setting up individual development plan (IDP) for staff member’s professional development, meeting the team regularly to review team production status and identify any issues or areas for improvement, etc.
  • Coordinate and communicate any update from the Lab Management to the team members including any changes or updates in policies and procedures related to lab operations including customer service/service demands or the entire organization
  • Initiate and deliver the performance evaluation of the assigned team members including goal setting and writing detailed comments to support the rating given, in accordance with the HR process. (Note to file: managers will review the Performance Review completed by Supervisors before all reviews go for HR review)
  • May be required to participate in the hiring process, provide input for progressive discipline; may deliver disciplinary actions with a manager; make recommendations for termination
  • May be required to work with the respective departments to ensure that the team’s orientation and training seminars/events arranged from time-to-time in accordance with the work plan; identify areas of improvement/ development for staff and provide appropriate plan or approach the management with a proposed development/training plan if needed
  • Be able to resolve non-routine or complex issues by using sound technical and problem solving skills or escalate issues to the appropriate person when necessary
  • Build strong collaborative relationships and team environment to deliver the team’s goals (the collaborative relationship extends across all functions of the lab)
  • Identify and prioritize key issues, risks and opportunities for the creation of action plans with solutions or proposals for Lab Management’s approval. (i.e. specific device technical issues, process flow issues, client feedback, etc.)
  • Practice and improve technical skills required throughout the pre/post grading process in order to lead and enable the team to meet their production targets (quality and quantity)
  • Be responsible for the team’s service quality, i.e. monitor data and ensure that the work done by the team members is consistent, accurate and follows Standard Operating Procedures (SOP)
  • Proactively participate in and provide recommendations for improvement of the Lab’s operational processes and systems
  • May be required to support global lab activities, i.e. travel to domestic and/or International locations, participate in educational opportunities; read professional publications and remain informed of industry developments
  • Perform other duties as needed or per business needs
    Ensuring that all policies and procedures established under the Laboratory’s Management System (LMS) are acknowledged and implemented at all levels of the
    department in alignment with requirements of ISO/IEC 17025:2017 standard.

 

Qualification:
 
High school diploma required; Bachelor’s degree preferred. Minimum 2 years as Lab Specialist (L4) or Senior Client Services Representative (L4) required for applying to this position *
 
* Employee assuming this position must endeavor to continually improve and develop skills required to successfully perform the entrusted duties

 

Description of Success Factors:
 

  • Accountability: Demonstrate personal initiative, focus and drive for continuous improvement; hold self and team members accountable to meet commitments and delivery goals in a timely manner
  • Technical Knowledge: Achieve the necessary position-related technical and professional skills or knowledge to support a proper business decision during the production process. Keep up with current technology and trends in area of expertise in order to perform this leadership role
  • Service Mindset: Drive and motivate the team to achieve the production targets; build strong business relationships with team members and cross-functions and deliver customer-centric solutions
  • Mentoring Skills: Plan and support the development of team members’ professional knowledge, skills & abilities to build capacity and drive organizational effectiveness. Build strong teams through valuing, leveraging & maximizing diverse skills and perspectives to achieve common goals
  • Drive Engagement: Create a culture where people are motivated to do their best to help the organization achieve its objectives (sound ability to develop and motivate staff, i.e. strong relationship building skills and engagement with approachable demeanor)
  • Drive for Results: Set clear goals for personal and group accomplishment and use measurement methods to monitor progress toward goals, i.e. creating and identifying metrics as effective tools to manage the communication and staff/team performance. Maintain a focus on continuous improvement and staff development by providing constructive feedback.
  • Decision quality/problem solving skills: Sound ability to identify the root causes of the specific problems occurred during the production process and use data for further analyzing and quantifying the issues in order to making appropriate, timely decisions and sound resolutions or propose solutions to the management if needed
  • Communication Skills: Develop and deliver multi-mode communication that conveys a clear understanding of the specific needs of team members or other audiences; clear and concise verbal and written communication delivered with confidence and the style of the receiver in mind
  • Collaboration skills: Ability to work with good coordination and teamwork with all levels (up/down and lateral); develop and use collaborative relationships to facilitate the accomplishment of team’s work goals. Gain the confidence and trust of others through honesty, integrity, transparency and authenticity
  • Ability to manage conflict and resolve it harmoniously and productively to minimize impact and maximize outcomes; ability to express opposing views in a non confrontational manner
  • Proficiency in Microsoft Office, Spectrum, Searchlight and BI
  • Time management skills: Approach work in an organized and systematic manner; plan team’s work and time effectively to manage conflicting or shifting priorities and achieve team’s goals in alignment with department and organization


Job Title : System Administrator – EUC (End User Computing) Lead

Reports to: Manager, Information Technology      Job Location: BKC – Mumbai
 

Job Overview: TThe responsibility of “System Administrator – EUC Lead” is to ensure the provision of a service to clients ensuring that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Serves as a technical expert in the area of system administration for complex operating systems. This role is responsible and accountable for all IT End User Computing (EUC) activities and facilities – ensuring optimal and cost-effective IT tools and education are provided to promote business productivity. Responsible for ensuring that the End User Computing team and associated 3rd parties are meeting and exceeding the expectations in regards to performance against SLA’s and KPI’s.Responsible for continuous review of the EUC service offerings, seeking to improve and increase user satisfaction and deliver an excellent user experience. Management of the EUC hardware and software estate, ensuring compliance, governance, version control, and clarity of purpose and use. This role is an opportunity to be part of a dynamic high performing team and to be in the forefront of innovative diamond grading technology.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
 

  • Liaise with multiple internal teams within GIA and occasionally external clients by building strong
    working relationships.
  • Be part of the Technology Infrastructure & Operations management Team, providing End User
    Computing expertise, effective leadership and driving continual improvement to achieve and exceed
    both KPI and goals
  • Define, develop and maintain EUC Services and capabilities in conjunction and alignment with the other
    Technology Services functions.
  • Lead the EUC team creating vision, setting and communicating direction and bringing clarity to ensure
    they are equipped to deliver and develop.
  • Governance on Service Desk email, phone and ticketing system for incoming requests for assistance
    from users and works with on-site IT support personnel to identify relevant problem details & provide
    timely resolution thereby avoiding impact to LAB Operations.
  • Proactively assign, manage and prioritize relevant support tickets on the ticketing queue using Service Now.
  • Extensive experience of managing client queries and problems.
  • Maintain and monitor GIA’s global network of servers, telecom, network, security and computer systems
    to meet the current and future requirements.
  • Integral participant in our Annual Disaster Recovery testing and BCP planning.
  • Hands-on approach with ability to deliver to commitments.

 

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities):
 

  • Ability to take ownership and become subject matter expert in various parts of the system.
  • Ability to work in a flexible schedule including weekends and evenings.
  • Ability to read and analyze systems logs to escalate to the relevant testing and development teams.
  • Good problem solving skills to provide root cause analysis of problems and workarounds.
  • Excellent planning and analytical skills.
  • Strong communications skills with a demonstrable ability to interact and influence at all levels within the
    organization.
  • Conduct onsite/remote deployment of new servers (Physical / Virtual), network firewall, user PCs.
  • Support system deployment during migration, releases and upgrades for production services.
  • Good working knowledge of the Microsoft Windows Server.
  • Good working knowledge of Network elements related to the web such as web proxies, https, etc.
  • Good understanding of Infrastructure, Server, Storage components.
  • Exposure to working in geographically distributed IT Support environments with matrix reporting
    structure
  • Strong customer service focus with a desire to deliver a high quality service.
  • Ability to maintain and foster sensitivity and respect for a culturally diverse work environment.
  • Ability to display supportive behavior and communicate positively regarding department goals and
    objectives.
  • Ability to deal effectively with a variety of personalities to establish and maintain effective working
    relationships.
  • Excellent documentation skills.
  • Strong grammar, written and verbal communication skills.
  • Willingness and ability to travel domestically if needed.

 

EDUCATION AND EXPERIENCE:
 

  • Bachelors in a computing degree or engineering degree or equivalent.
  • Minimum 5 years of hands on experience in System Administration & End User Computing support role.
  • Minimum 3 years of hands on experience in VMware & HCI (Nutanix) environment.
  • Very good knowledge and skills on latest cloud technology trends, multi-tenant and private cloud.
  • Knowledgeable of AWS Cloud Computing environment.
  • Excellent knowledge and hands on experience in data center environment & its components.
  • Expertise in ITIL processes and industry best practice in service request and fulfilment
  • Expertise in End User Computing technologies including, but not limited to, Microsoft SCCM, Windows,
    Office, Outlook, email, browsers, networking, file sharing.
  • Extensive experience of managing client queries and problems.

 

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable):
 

  • Work is performed in a designated professional office workstation and environment.
  • Extensive use of office equipment to include computer, calculator, copier, fax, and other business
    related machines and software.

 

DISCLAIMER:
 
This job description indicates in general terms, the type and level of work performed as well as the typical
responsibilities of employees in this classification and it may be changed by management at any time. Other
duties may also apply. Nothing in this job description changes the at-will employment relationship existing
between the Company and its employees. Distribution of this item outside of the Company without an
authorized release is a violation of Company policy.


Job Title : Sr. Network & InfoSec Ops. Engineer

Reports to: Manager, Information Technology      Job Location: BBKC – Mumbai
 

Job Overview: The “Sr. Network – InfoSec Ops. Engineer” is a member of the Operations team at the GIA. He or she will be responsible for executing support, enhancing the network & InfoSec framework, and growing team capability. Responsible for internal data communications systems. Plan, design and implement local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP). Support/troubleshoot
network issues and coordinates with vendors for installation of such items as routers, switches and firewalls.
Works on project implementation. This is a highly technical role that requires a solid understanding of
Networking & InfoSec principals, how they are applied to a global enterprise and utilized for rapid incident
response. The “Sr. Network – InfoSec Ops. Engineer” will ensure operating environments are maintained to
optimal performance meeting defined SLA’s. Key success for this position requires in-depth understanding of
global security best practices, good understanding of technologies such as next generation firewalls, Networking
Devices, Advance threat protection, Intrusion detection / Prevention systems, Security tools architecture, Active
Directory, Windows and Linux administration. This role will implement best practices, operational discipline and
integrate appropriate changes as business needs require. This role is an opportunity to be part of a dynamic
high performing team and to be in the forefront of innovative diamond grading technology.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
 

  • Configure, test, install, implement, evaluate and administrate local and wide area networks.
  • Install, configure and maintain network hardware, software and peripheral components including
    routers, switches, bridges, hubs, digital service unit/channel service unit, firewalls and other network
    equipment and software.
  • Monitor network performance and performs system-wide or network-wide audits.
  • Participate in the evaluation of network protocols, hardware and software to determine their applicability
    to network needs.
  • Provide technical direction to IT support staff as needed, acting as Level 2 & 3 support and liaison with
    vendors for problem resolution.
  • Lead Network & InfoSec initiatives in coordination with Global IT Team Members.
  • Managing and administering our endpoint and network security tools. Ensure that the tools are in best
    working condition as well up-to-date for lifecycle management.
  • Configure, test and maintain various elements of the physical and virtual network infrastructure,
    including route, switch, firewall, VPN, SAN and core (VMWare NSX micro segmentation, distributed
    routing; Cisco Nexus/FEX, ASA; Palo Alto Firewall, misc. WAP devices)
  • Collaborate with existing teams (InfoSec, devops, enterprise support, etc.) to help inform and drive our
    hybrid cloud infrastructure design decisions and enable them to extend their capabilities into our cloud
    environments.
  • Periodic firewall rules review and assess risk on new firewall change requests submitted by the
    business.
  • Execute incident response process and procedures to remediate threats.
  • Review and remediate escalated incidents from our SOC team in a timely manner.
  • Work closely with internal teams (Cyber Security, Network, Windows, Linux and Regional IT) to
    continuously improve our security posture in the environment.
  • Tune and implement configuration changes to security controls as necessary.
  • Stay up-to-date on information technology trends and security standards.
  • Assist and work with the Engineering team in executing global security projects/initiatives.
  • Provide 24/7 security operations support to the business.
  • Act as primary liaison for the SOC
  • Assist with vulnerability management program to improve overall operational efficiency and
    effectiveness.

 
TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities):
 

  • Strong experience with complex networks, perimeter security management and routing.
  • Experience supporting Operational Support Systems (OSS) and/or Network Management Systems (NMS)
  • Solid understanding of networking (routing/switching/security) foundation, with an in-depth
    understanding of network protocols and applications with exposure to LAN & WAN environments.
  • Experience in implementing Wide Area Networks (MPLS & SD WAN)
  • Strong computer skills utilizing software such as Microsoft Office Suite, e.g., MS Word, Excel,
    PowerPoint; and e-mail.
  • Good understanding of cloud security (Azure, 0365, AWS, GCP, IBM Cloud) is desirable.
  • Endpoint Security Management (Administration, Deployment, Operations) for security tools.
  • Knowledge of Security Information and Event Management (SIEM) management is a plus.
  • Proven understanding of AWS (or other Cloud providers) including VPC, ELB, IAM, KMS, EC2, Config,
    CloudTrail, CloudFormation, Lambda, and others.
  • Hands on experience of NextGen Firewalls administration and best practice.
  • Deep technical knowledge in IS technologies, operating systems, networking, database and Global
    Business environment.
  • Deep understanding of security risks and threats as they relate to the company’s operating
    environments.
  • Has exposure in creating technical documentation for security tools and procedures.
  • Monitors the internal control systems to ensure that appropriate access levels are maintained.
  • Demonstrate high competency working under pressure and executing multiple global projects at the
    same time.
  • Strong enterprise information security understanding.
  • Understanding of ITIL and its practical application.
  • Demonstrated competency in managing third party providers in IS operations.
  • Ability to adapt in a complex environment has the will and drive to learn new things on their own.

 
EDUCATION AND EXPERIENCE:
 

  • Bachelor’s degree in I.T, Engineering, or related Science and Math discipline with an Information system
    emphasis and/or equivalent experience.
  • 5 or more years’ experience working within an Enterprise Network & InfoSec environment.
  • ndustry recognized professional certification such as CCNA, CCNP, GWAP, AWS Solutions Architect,
    CISA or relevant industry recognized certification would be a plus.

 
DISCLAIMER
 
This job description indicates in general terms, the type and level of work performed as well as the typical
responsibilities of employees in this classification and it may be changed by management at any time. Other
duties may also apply. Nothing in this job description changes the at-will employment relationship existing
between the Company and its employees. Distribution of this item outside of the Company without an
authorized release is a violation of Company policy.


Job Title : Application Lead

Reports to: Head IT      Job Location: BKC – Mumbai
 

Job Overview: The “Application Lead” ensures effective and efficient applications delivery by supervising delivery teams, managing resources and work allocation across teams, and collaborating with stakeholders to ensure application solutions meet business needs. This role will be responsible for developing solutions that meets business, IT, security requirements. Use latest technologies and modern architecture to build robust applications that would help address business requirements. Application lead will have to adhere to software development standards in coding and change management of application system life cycle management using Agile and
Waterfall methodologies. The Application Lead will also be responsible for the operational performance of core
business application and may participate in vendor scope of work development, on boarding and off boarding.
This role is an opportunity to be part of a dynamic high performing team and to be in the forefront of innovative
diamond grading technology.

 
Essential Duties:
 

  • Develops relationships with GIA India Laboratory stakeholders to assess technology support and
    security needs.
  • Advocate business portfolio priorities on behalf of lab clients within the IT organization.
  • Perform feasibility analysis, scopes projects, and works with the project management team to prioritizes
    deliverables, and negotiate product functionalities.
  • Code, test, implement, and design of in-house software applications to meet both functional and
    technical requirements.
  • Develop solutions geared towards high performance and loosely coupled services.
  • Analyze, facilitate, model, and organize information in order to reconcile conflicts, elicit requirements
    and develop solution ideas from lab business needs.
  • Manage end to end solution delivery using appropriate delivery techniques and approaches (e.g. AGILE
    methodology, design thinking, etc.).
  • Ensure deliverables meet customer expectations for speed, quality, and value.
  • Collaborate with other applications development managers and stakeholders to develop, execute, and
    continuously improve delivery practices.
  • Other duties as assigned.
  • Manage the day-to-day activities of the Application Development group, providing leadership to its staff
  • Develop policies & procedures that outline all aspects of application development and maintenance
    including: life-cycle development strategies, testing and implementation plans, and post-implementation
    monitoring
  • Develop relationships with vendors to ensure proper functionality of existing software technologies
  • Continuously work with vendors to ensure proper functionality of existing software technologies
  • Responsible for performance management
  • Recommend and maintain any hardware improvements required to support all developed systems

 

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities):
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Communication – communicates clearly and concisely, verbally and in writing
  • Experience with leading others to deliver service excellence.
  • Ability to take ownership and become subject matter expert in various parts of the system.
  • Building front end or back end systems.
  • Experience with web frameworks such as Angular, R, NodeJS, SASS, etc.
  • Knowledge of Application Middle Tier platforms like WebLogic and Tomcat.
  • Knowledge of core J2EE Development Platform.
  • Experience with SQL and PL/SQL.
  • Experience working with REST / GraphQL API
  • Experience with Agile Scrum development practices.
  • Experience with version control systems like GitHub.
  • Knowledge of container technologies like Docker is a plus.
  • DevOps, continuous delivery, and continuous integration practices knowledge is a plus
  • Working with Microservices architecture is good to have
  • Experience with cloud technologies is good to have.
  • Ability to deal effectively with a variety of personalities to establish and maintain effective working
    relationships.
  • Ability to fulfill assigned commitments in a timely manner within established budgets while achieving
    quality results.
  • Excellent grammar, written and verbal communication skills.
  • Ability to prioritize and resolve conflict when necessary.
  • Ability to make sound business decisions and able to accurately balance risks with business needs.

 

EDUCATION AND EXPERIENCE:

  • Bachelor’s degree in Computer Science, Engineering, or related field.
  • 7+ years of experience in application and solution development.
  • 5+ years of experience in architecture design and development.
  • 5+ years of customer interfacing experience – project oversight, customer presentation.
  • Knowledgeable of AWS Cloud Computing environment.
  • Extensive experience of managing client queries and problems.

 

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable):

  • Work is performed in a designated professional office workstation and environment.
  • Extensive use of office equipment to include computer, calculator, copier, fax, and other business
    related machines and software.

 

DISCLAIMER:
 
This job description indicates in general terms, the type and level of work performed as well as the typical
responsibilities of employees in this classification and it may be changed by management at any time. Other
duties may also apply. Nothing in this job description changes the at-will employment relationship existing
between the Company and its employees. Distribution of this item outside of the Company without an
authorized release is a violation of Company policy.


Job Title : Lab Assistant (Evening Shift) - Surat

Department: Weights & Measures, Inscription, Inventory Control, Report Services, Export and Transport
Level: L2      Reports to: Supervisor
 

Job Role: Perform assigned pre/post grading production processes of Lab Weights & Measures, Lab Inscription, Lab Inventory Control, Lab Report Services and Lab Transport required to complete the production workflow

 

Essential Duties:
 
Perform any of the following or other duties as assigned to meet quality and production goals

  • Lab Weights & Measures
    Measure stone weight and other required data; prepare each stone for subsequent processes in accordance with procedures and requirements using relevant data

    • Perform in weigh and operate cleaning station
    • Perform screening, label printing, and/or measure ultraviolet fluorescence
    • Prepare casetting of stones
  • Lab Inscription
    Perform the requested Inscription Service per required procedures and requirements

    • Operate inscription device
    • Perform inscription support activities if assigned (e.g. inking, cleaning, sending/receiving, verifying inscription, etc.)
  • Lab Inventory Control
    Facilitate and distribute stones among assigned lab production functions as instructed
    Store stones for next process step in the system and physical location appropriately; facilitate easy retrieval through efficient storage in accordance with required processes

    • File/Pull from the Wall, distribute stones to organize workflow
    • Perform Mini-IC Opening and Closing processes if applicable
  • Lab Report Services
    Prepare Reports for clients after requested services have been completed (e.g. folding, enclosing reports in sleeves, proofreading, etc.)
    Checking printing errors & overall quality of lamination and cutting.
    Ensure stones / diamonds are sent & received in timely manner.
    File & pull stones for the next process step.
    Match reports to stones pulled from the shelf of stones.
    Make stones ready for return.
  • Lab Transport
    Receive incoming stone shipments from clients if applicable
    Prepare stones for shipment/delivery after service completion

    • Perform item intake process (courier shipments) if applicable
    • Receive, sort and organize stones in accordance with the procedures if applicable
      Perform outweigh and box/pack stones in preparation for delivery to clients
  • Lab Export
    • Receive Stones from Weights & Measures/ Inventory Control.
    • De-casseting of stones.
    • Scan the stones in spectrum and generate inter-site.
    • Counting and packing of stones for export.
    • Filing of documents.

 

Qualification:

  • Typically require High School Diploma.
  • No previous experience required

 

Working Time:

  • Evening Shift: 5:15 pm to 2:15 am

 

Description of Success Factors:

  • Basic knowledge of MS Office (Excel, Word, PowerPoint)
  • Ability to learn and understand GIA proprietary systems (Spectrum, Searchlight, etc.)
  • Ability to learn and understand key GIA people and their roles in production functions
  • Ability to learn, understand and follow functional department Standard Operating Procedures
  • Familiarity with Lab production workflows
  • Basic understanding of GIA policies and procedures
  • Basic problem-solving skills: Understand when there is a problem and escalate as required; follow procedures to solve routine and often repetitive issues.
  • Sound communication skills in reading, writing and speaking clearly and ability to read and comprehend English (Spectrum, training in English)
  • Ability to communicate professionally (communicate respectfully, listen, articulate/explain issues, use professional tone, know when to email vs call, etc.)
  • Detail oriented / Ability to focus and complete tasks assigned in a timely manner
  • Ability to learn and use production equipment to perform the job assigned (tweezers, scales, stone-holder, microscope, etc.) and basic office equipment
  • Ability to multi-task, prioritize, and manage time effectively
  • Interpersonal skills: Ability to create positive interactions with colleagues; actively communicate with others in a timely & professional manner; maintain good working relationship with others and peers

 


Job Title : Executive/ Sr. Executive - Business Development

Department: Business Development      Reports to: Sr. Manager & Head – Retailer Outreach
 

Job Role: Builds and maintains retailer relations in assigned territory. Focused primarily on expanding retailer portfolio and/or strengthening existing retailer relationships. Identifies, develops and typically closes new sales opportunities.

Creates demand for our services by raising GIA’s profile with retailers. Works with industry, local governments, development agencies and non-government organizations to link them to our service strategies.

 

Essential Duties:

  • Achieves business development goals as assigned

 

May do any of the following:

 

Laboratory

  • Expand retailer base by enrolling new lab business
  • Drive visibility, awareness and recall for GIA brand
  • Hold consumer/trade education and staff oriented initiatives with help from appropriate channel partners
  • Drive campaigns for awareness of new GIA service offerings

 

Education:

  • Create awareness and counsel for GIA Education courses among interested students
  • Drive GIA’s outreach initiative by taking GIA’s appropriate course offerings to off-campus classes for Diploma and Extension
  • Drive enrolments, oversee venue selection, on-site arrangements, logistics and other coordination for off-campus classes

 

Planning & Organizing:

  • Record all activities in the CRM tool in prescribed work-flow
  • Generate and use self-monitoring reports to stay on course
  • Ensure data accuracy and integrity while recording activities
  • Performs other duties as assigned

 

Qualification:

Education:
Bachelor’s degree in Marketing, Management or related field

 

Work Experience
1-2+ years related experience; or equivalent combination of education and experience.
They should complete GIA education : AJP/Lab Class
Experience of Gem & Jewelry industry and/or working in a structured organization is preferred

 

Description of Success Factors:

Able to travel.

 

Knowledge:
Solid functional knowledge / expertise in area(s) of focus. Experienced in B2B selling. Keeps up with industry trends.
 
Proficient in MS Office (Excel, Word, PowerPoint), and customer databases, ease and comfort working with cloud-based CRM tools

 

Skills:
Communication skills: Ability to address medium to large groups for delivering subject/BD presentations.
Ability to communicate complex info in a simplified and clear manner; can communicate effectively with others, able to develop and modify communication strategies to deliver difficult or complex information.
 
Interpersonal skills: ability to create positive interactions with colleagues, retailers and students; actively communicates with co-workers and management in a timely & professional manner; maintains collaborative working relationship with others to improve performance.
 
Teamwork: Interface well with others, knows who to go to and how to communicate issues/needs
 
Problem solving: identifies potential problems, articulates / classifies issues and is able to determine next steps; applies sound analytical and reasoning skills during the problem-solving process; analyzes the data gathered and reaches a solution or provides a summary for a management decision when needed.
 
Time management / organizational skills: Manages time and priorities appropriately – approaches work in an organized and systematic manner. Able to manage deadlines.

 

Ability:

Flexibility: able to adapt to change, able to multi-task while maintaining attention to detail. Able to adapt communication styles when needed.
 
Personal accountability: continually improves performance; takes personal accountability for decisions, actions & outcomes; demonstrates initiative
 
Conflict resolution: able to settle differences in productive ways while minimizing disruptions. Willingness to confront issues.
 
Maintains & fosters sensitivity and respect for cultural diversity. Seeks to understand different perspectives and cultures.

 

Complexity / Supervision
Works under general direction. Work is reviewed for soundness of technical judgement, overall adequacy and accuracy.


Job Title : Lab Assistant (Evening Shift) - Mumbai

Department: Weights & Measures, Inscription, Inventory Control, Report Services, Export and Transport
Level: L2      Reports to: Supervisor
 

Job Role: Perform assigned pre/post grading production processes of Lab Weights & Measures, Lab Inscription, Lab Inventory Control, Lab Report Services and Lab Transport required to complete the production workflow

 

Essential Duties:
 
Perform any of the following or other duties as assigned to meet quality and production goals

  • Lab Weights & Measures
    Measure stone weight and other required data; prepare each stone for subsequent processes in accordance with procedures and requirements using relevant data

    • Perform in weigh and operate cleaning station
    • Perform screening, label printing, and/or measure ultraviolet fluorescence
    • Prepare casetting of stones
  • Lab Inscription
    Perform the requested Inscription Service per required procedures and requirements

    • Operate inscription device
    • Perform inscription support activities if assigned (e.g. inking, cleaning, sending/receiving, verifying inscription, etc.)
  • Lab Inventory Control
    Facilitate and distribute stones among assigned lab production functions as instructed
    Store stones for next process step in the system and physical location appropriately; facilitate easy retrieval through efficient storage in accordance with required processes

    • File/Pull from the Wall, distribute stones to organize workflow
    • Perform Mini-IC Opening and Closing processes if applicable
  • Lab Report Services
    Prepare Reports for clients after requested services have been completed (e.g. folding, enclosing reports in sleeves, proofreading, etc.)
    Checking printing errors & overall quality of lamination and cutting.
    Ensure stones / diamonds are sent & received in timely manner.
    File & pull stones for the next process step.
    Match reports to stones pulled from the shelf of stones.
    Make stones ready for return.
  • Lab Transport
    Receive incoming stone shipments from clients if applicable
    Prepare stones for shipment/delivery after service completion

    • Perform item intake process (courier shipments) if applicable
    • Receive, sort and organize stones in accordance with the procedures if applicable
      Perform outweigh and box/pack stones in preparation for delivery to clients
  • Lab Export
    • Receive Stones from Weights & Measures/ Inventory Control.
    • De-casseting of stones.
    • Scan the stones in spectrum and generate inter-site.
    • Counting and packing of stones for export.
    • Filing of documents.

 

Qualification:

  • Typically require High School Diploma.
  • No previous experience required

 

Working Time:

  • Evening Shift: 5:30 pm to 2:15 am

 

Description of Success Factors:

  • Basic knowledge of MS Office (Excel, Word, PowerPoint)
  • Ability to learn and understand GIA proprietary systems (Spectrum, Searchlight, etc.)
  • Ability to learn and understand key GIA people and their roles in production functions
  • Ability to learn, understand and follow functional department Standard Operating Procedures
  • Familiarity with Lab production workflows
  • Basic understanding of GIA policies and procedures
  • Basic problem-solving skills: Understand when there is a problem and escalate as required; follow procedures to solve routine and often repetitive issues.
  • Sound communication skills in reading, writing and speaking clearly and ability to read and comprehend English (Spectrum, training in English)
  • Ability to communicate professionally (communicate respectfully, listen, articulate/explain issues, use professional tone, know when to email vs call, etc.)
  • Detail oriented / Ability to focus and complete tasks assigned in a timely manner
  • Ability to learn and use production equipment to perform the job assigned (tweezers, scales, stone-holder, microscope, etc.) and basic office equipment
  • Ability to multi-task, prioritize, and manage time effectively
  • Interpersonal skills: Ability to create positive interactions with colleagues; actively communicate with others in a timely & professional manner; maintain good working relationship with others and peers

 


Job Title : Assistant Security Officer / Security Officer - Mumbai

Department: Security      Reports to: Manager-Security

 

Job Role: Ensure effective safety, security and emergency response by referring given procedures and directions by superiors and by reporting all abnormalities to all concern taking adequate immediate actions.

 

Essential Duties:
 
Physical Security Operations – 40%

  • Conducts periodic walking patrols of the facility/premises and designated parking lot(s) as directed by superiors and reports discrepancies.
  • Follows all security procedures as directed and complies with all uniform and plain clothes assignments related to the job.
  • Assists or escorts, visitors, vendors or clients to/within facility/premises as needed
  • Assists or escorts, housekeeping cleaners for trash handling and storage.
  • Monitors and reports any discrepancies of activity viewed on surveillance equipment as needed.
  • Maintains safety and security related equipment, procedures and facilities

 

Emergency Response Preparedness – 30%

  • Maintain thorough knowledge of ‘site emergency response plan’ (GIA and TC-Building) and implement it during emergency situations and mock-drills to ensure life-safety & protection of assets
  • Quick & prompt response in all emergency situations (in accordance to SOPs)
  • Prompt first-aid assistance to staff & visitors.
  • Successfully complete all scheduled safety & first-aid training program.
  • Follows and implements all guidelines received from RJC.

 

EHS – 30%

  • – Reports all abnormalities, incidents in respect of environment, health & safety promptly and takes immediate actions as per SOP and/or as directed by superiors.
  • Follows all safety & health procedures as directed and complies with all assignments related to the job.

 

Qualification:
 
Education:

  • 12th Standard

 

Work Experience:

  • Minimum of 1-2 years’ experience in handling safety & security operations.

 

Others:

  • Preferred B & C certificate of NCC

 

Description of Success Factors:
 
Knowledge:

  • Knowledge of relevant equipment, policies and procedures to safeguard people, data and property
  • Relevant knowhow of electronic security systems and exposure in responding to emergency situations.
  • Experience in handling and resolving emergency incidents
  • Knowledge of MS Office (Excel, Word, PowerPoint)

 

Skills:

  • Good written and verbal communication (English preferred)
  • Active Listening
  • Customer service orientation
  • Alertness and attentiveness
  • Person with high energy levels and initiative
  • Exceptional time management and co-ordination skills.

 

Ability:

  • Responsible and trustworthy
  • Ability to learn and adapt quickly
  • Ability and willingness to work under pressure

 


Why Work at GIA?

Working at GIA means you can express your passion for gemstones and make a difference. GIA employs more than 3,000 people around the world. Some are educators who are committed to teaching. The rest are highly skilled professionals representing almost every aspect of the business world. This diverse and highly talented group works as a team to fulfill the Institute's mission to protect the public by setting and maintaining universal standards for gemstone evaluation.

Couldn’t find what you are looking for? Send us your CV at careersindia@gia.edu and we will revert whenever there’s a suitable opening!

We welcome you to explore your career path in GIA!

Pre-Employment Requirements:

• Applicants and new hires are subject to background checks as per the company policy, this will include reference checks, address, education verification, police verification and work history verification.

Equal Opportunity

• GIA is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, marital status, age, disability, or veteran’s status.

• Please review our current available positions. Due to the high volume of resumes we receive daily, we regret that we cannot personally contact every applicant. Candidates whose experience closely matches our qualification requirements will be contacted by GIA's Human Resources department and invited for an interview.

Thank you for your interest.